Live Operator Service / Virtual Receptionist 24/7/365 A real person, all the time. We are here for your callers around the clock. Your business is never closed. Professional customer service and reliable assistance for clients and prospects. We can help maintain great customer loyalty. Automated Appointment Confirmation Many people need reminders and appointments confirmed. We can help you maximize your time by confirming appointments and rescheduling if necessary. We follow your criteria and help your clients and prospects plan accordingly. Allow us to increase your productivity by not wasting time and by making it easy on your clients and prospects to adjust to your schedule. Customer Service Do your clients have questions and concerns that can be easily answered and addressed, but they just want to speak with a person? We can be your Inbound Call Center. We can answer common questions and provide specific details about your product and service. All your callers are logged and recorded. You will have a record of their call, they will get the answers they need, we will provide professional service that leaves your caller feeling appreciated and valuable to your company. Our goal is be an extension of your business. Security Dispatch Whether you have property, tenants, occupants, or storage – we can help make sure callers get the assistance they need. Based on your specific criteria and your emergency protocol we can contact your on-call representative or contracted service company and have them dispatched to the location to help your caller. Providing excellent customer service, timely response, and follow-up services available for callers requesting assistance. Emergency Direct Connect You will always have urgent callers needing to speak with you right away. We can connect them directly to you wherever you are located. When we call you know it is urgent. We announce your caller and their need, you accept and we patch them through to you. A seamless transaction and a great service for your callers. Order Taking If you’re selling a product that callers want to order, we can build a scripted solution that drives the call. Our goal is to get the order, answer the callers questions, and process the credit card. We cater our systems to your needs to keep the call to a limited duration, while providing excellent customer service and customer appreciation. We are your Inbound Call Center. Scheduled Greeting If you have specific office hours or specific information that needs to be changed and shared depending on the day of the week this is the service for you. Imagine having the office hours and protocol to follow on Monday – Wednesday being the same, but on Thursday you operate totally different. You can have pre-recorded greetings scheduled to play for callers on specific days of the week and/or specific times of the day. Voicemail Service Automated solution to help all your callers. What we do differently is cater our systems to your needs. If you have multiple departments or employees we can expand the boxes and greetings to meet your needs. Notification can be done via cell phone, text messaging, email, and phone calls. Imagine having your voice messages in your email. Solutions can be built as complex as you need. Text to cell phone While you are on the go, you can get your messages on your cell phone as at text message. This allows you to stay focused, but be aware of caller’s needs and you can prioritize your time based on the details. Great for when you are in a meeting or working with a customer and a phone call would be rude or inconsiderate. Great solution for managing your callers while on the go. Automated Notification Be notified with your messages when you want them. We can schedule your messages to be sent to you based on times of days, or based on importance of the circumstance. You decide if you want your messages via fax, email, text message, or voice message.   Community Crisis Help Your residents or occupants need certain information during a crisis. We can provide specialized services during emergencies. We can assist with automated messages to consistently communicate with all callers. We can do an outbound reach service with personal contact or automated contact. All avenues are logged and tracked for confirmation purposes. Our goal is to successfully communicate the crisis to your callers, tenants, and occupants. Recorded Calls All inbound and outbound calls are recorded. Another example of our Call Center Solutions. They cannot be used in a court of law, but they are available for review and confirmation. We do use calls for training purposes and agent evaluations, but we find the benefit of information confirmation a great service for our agents and our customers. Voicemail to Email Receive your voice recorded messages in your email. You can play, store, archive, and forward the message. This makes it easy to attach important messages to a customer relationship management solution for future access and shared availability with other team members. Just another feature of our Voicemail Services. Voice Message Retrieval Simply get your messages over the phone. Even if you want your messages via text or email, you can still listen to your messages over the phone from anywhere. All options are available and can be catered to meet your needs. Critical Direct Connect Some callers are important and need immediate assistance from you. These calls can be directly connected to any phone or staff member of your choice. We follow your reach criteria and help the caller be connected to the person that can help them immediately. When we call, you know the call is important and needs your immediate attention. Call Scripting Many companies have specific data to share based on a variety of options and circumstances. Some callers may have questions or concerns about a specific product or service. If this is a need for your company then we can build a customized protocol and logical scripting solution for your business. Our agents will be prompted to say what you want based on the choices your callers make. A very affordable solution to providing consistent information in a timely manner to your callers. Works great for order taking, FAQ’s, help desk, and customer appreciation calls. We build our solutions to meet your needs. Adjustments can be made and multiple campaigns are possible. Up Selling In our Inbound Call Centers we're using specific scripting tools and logical directions, an up-sale is created to be a consistent and very productive solution. The increased sales opportunity is in front of our agents and it is made as part of the order taking cycle. Your callers will always be presented with the best product and service price as well as all of their options to make the best buying decisions. The opportunity for additional business will not be missed. Cross Selling Many products and services can be enhanced by an additional item available for purchase. If your company has a situation like this, we can provide a logical solution to ensure your products are always offered to your callers. We simply establish a scripted solution for our agents and based on the initial product chosen, we simply lead the caller to enhanced items that work well with the current product needed. This is a great solution for companies needing to educate clients on additional services or products offered. Vacancy Inquiries Many property management companies and property owners have units available for lease. We can be your Virtual Receptionist. We provide a log of your caller with Caller ID, and a basic message. We can provide details about available units including rates, sizes, location, amenities, etc. We can schedule appointments for viewing if you desire. Message Relay via Fax Many organizations need messages available on fax. Messages can be sent on a daily schedule or immediately upon receipt depending on your specific requirement. Faxes can be processed as one message per page or multiple messages on the same page, your choice. Fax to Email As an enhanced solution for our clients we provide a phone number for faxing. We can accept faxes in our system and have them forwarded to your email address or they can be viewed from our website. The access is based on your personal login. The faxes are stored and can be sent to a fax machine on your request. This is a very nice enhanced service that can be helpful if you need a traveling fax solution. Email Dispatch All messages can be accessed via email. We simply take your calls and send the message to your email for your review. Messages can be sent on a daily schedule or immediately upon receipt depending on your specific requirement. Messaging can also be sent to your cell phone as a text message. Our automated voicemail messages can be sent to your email as a WAV file or as a simple text notification with Caller ID. Affordable Solutions Our pricing structures are setup so you pay us when we work for you. We provide human resource staffing for you 24 hours a day, but you only pay for the time we work for you. Regardless of how many calls we take or how much time we spend with your callers giving customer service and customer appreciation, you will only pay SMC a fraction of the cost it would take to staff your own office 24/7. Pricing plans are structured to fit every budget and every need.     TOP